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| Accept returns: |
yes |
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| Buyer must return the product within: |
7 days |
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| Return shipping paid by: |
buyer |
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| Accepted condition: |
opened but not used |
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| Refund given as: |
money back or replacement |
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| Refund given within: |
7 days |
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| Restocking fee: |
no |
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Policy Details:
Return Policy – Isuru's Shop
At Isuru's Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
1. Eligibility for Returns
Items can be returned within 7 days of delivery.
The item must be unused, unworn, and in its original packaging with all tags attached.
We do not accept returns for items that have been used, damaged, or altered after delivery.
2. Return Process
Contact Us: Email us at [[email protected]] within 7 days of receiving your order, mentioning your order number and the reason for the return.
Approval & Instructions: Once your return request is approved, we will provide you with the return address and instructions.
Return the Item: Ship the item back to us using a trackable shipping method. The buyer is responsible for return shipping costs.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 3-10 business days.
3. Refund Policy
Approved returns will be refunded to your original payment method.
Shipping fees are non-refundable.
If an item is returned damaged or not in original condition, a partial refund or no refund may be issued.
4. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
Provide clear photos of the item and packaging for verification.
We will arrange a replacement or full refund, including return shipping costs, if applicable.
5. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund.
Once the order has been shipped, cancellations are not possible.
6. Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the item for a refund and place a new order.
7. Contact Us
For any return-related inquiries, feel free to reach out to us at [[email protected]]. We’re here to help!
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